Privacy Policy

Privacy Policy, Terms & Conditions, and Refund Policy
Effective Date: [Insert Date]

Enchanted Tea Lounge (“we,” “our,” or “us”) is committed to transparency, respect, and integrity in how we operate and serve our guests. This Legal Policies page outlines how we collect and use information, the terms governing use of our website and services, and our refund and cancellation practices.

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Mailing or billing address
• Payment information (processed securely through third-party providers)
• Event registrations, reservations, memberships, or subscriptions
• Messages submitted via contact forms

We may also collect non-personal data automatically, such as IP address, browser type, device information, and website usage analytics.

Your information may be used to:

• Process reservations, purchases, and event registrations
• Communicate about events, services, promotions, or updates
• Provide customer service and respond to inquiries
• Improve our website and guest experience
• Maintain security and comply with legal obligations

We do not sell or rent your personal information. Information may be shared only with trusted third-party service providers (e.g., payment processors, booking platforms, email services) or when required by law.

Our website may use cookies to enhance functionality and analyze traffic. You may disable cookies in your browser settings, though some features may not function properly.

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails.

We implement reasonable safeguards to protect your information, though no system is entirely secure.

We do not knowingly collect information from children under 13. If such information is identified, it will be removed promptly.

By accessing our website or services, you agree to use them lawfully and responsibly. You must be at least 18 years old or have parental permission.

• All reservations and ticket purchases are subject to availability
• Event tickets and reservations are non-refundable unless otherwise stated
• Late arrivals may result in shortened service or forfeiture without refund
• Enchanted Tea Lounge reserves the right to cancel or reschedule events

• Products are sold as described to the best of our ability
• Pricing and availability are subject to change without notice
• Presentation and packaging may vary slightly

• Ingredients may include common allergens (nuts, dairy, gluten, herbs, spices)
• Guests are responsible for informing staff of allergies or sensitivities
• Herbal teas and wellness blends are not intended to diagnose, treat, cure, or prevent any medical condition

• Memberships and subscriptions (if applicable) are non-transferable
• Benefits and pricing may change
• Violations of policies may result in termination without refund

All content, branding, menus, images, and materials are the property of Enchanted Tea Lounge and may not be reproduced without written permission.

By attending events or visiting our premises, you consent to photography or video use for marketing and promotional purposes unless you notify us in writing in advance.

Enchanted Tea Lounge is not responsible for:

• Personal belongings lost or damaged
• Allergic reactions due to undisclosed sensitivities
• Injuries resulting from misuse of products or services

Use of our services is at your own risk.

These terms are governed by the laws of the State of Tennessee.

• All reservations and ticketed events are final sale unless explicitly stated otherwise
• No refunds for no-shows or late arrivals
• Credits may be issued at management discretion for cancellations due to emergencies or venue changes

• All tea, food, and merchandise sales are final
• If an item arrives damaged or incorrect (for shipped items), please contact us within 48 hours of receipt

If an event is canceled by Enchanted Tea Lounge, guests will receive:

• A refund, credit, or transfer option at our discretion

We reserve the right to update these policies at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of those changes.